This could be because the account is still register under the landlord’s or former tenants phone details.

To receive bills direct to your phone; a customer needs to register the account under their name and the phone number must be correctly captured.

One can conveniently get their bills through:

• USSD code *873*57#

There are various reasons that may result to high bills;

• • • Leakage after the meter or within the household
    • Inaccessibility due to gate and chamber locks
    • Increased consumption within the households
    • Tank overflows
    • Faulty meter subject to meter test.

One is required to fill the form attached and bring the relevant documents, they then pay deposit and connection fee where applicable.

NOTE: always use your account number as reference for all your payments. Our agents are not authorized to pick cash from any customer.

Click here to find out how to pay your bill. Pay modes